Refund Policy
Last updated October 20, 2026
When you can get your money back for Crux Pro, and how.
Your first payment: 7-day refund
If Crux Pro isn’t right for you, we will refund your first Pro payment in full if you ask within 7 days of that payment. Write to support@cruxlearn.app from your Crux account, or request it through Whop. This applies once per person.
After that: cancel anytime
You can cancel Pro at any time in Whop. Cancelling stops the next renewal; you keep Pro until the end of the period you have paid for. We do not give partial refunds for unused time or unused credits.
When something goes wrong on our side
A job that fails before Crux starts writing cards never uses a credit, and one that fails afterwards uses at most one. If a fault on our side used your credits without giving you cards, or kept you from using Crux for a significant part of a paid period, contact us: we will restore the credits or refund you for the affected period.
How refunds are paid
Payments are processed by Whop, so refunds go back to your original payment method through Whop. They usually appear within 5–10 business days, depending on your bank.
Before disputing a charge
Please contact us at support@cruxlearn.app first — we will sort it out quickly. If a charge is disputed with your bank, we may pause your Pro access while the dispute is open.
Free plan, and your legal rights
The free plan costs nothing, so there is nothing to refund. Nothing in this policy limits any right to a refund that the law where you live gives you.
Contact: support@cruxlearn.app